Terms of Service

Acceptance and eligibility

These Terms of Service form a binding agreement between you and Stavros Group LLC, a Georgia limited liability company that operates AirlinePilotPrep. In these Terms, "Company," "AirlinePilotPrep," "we," "us," and "our" refer to Stavros Group LLC. "Service" means the AirlinePilotPrep website, accounts, databases, reports, study tools, communications, and related features.

By creating an account, checking a Terms acceptance box, purchasing access, submitting content, or otherwise using the Service, you agree to these Terms and acknowledge the Privacy Policy. If you do not agree, do not use the Service. You must be at least 18 years old and legally able to enter this agreement. If you use the Service for an organization, you represent that you have authority to bind it.

Operator and contact

AirlinePilotPrep is operated by Stavros Group LLC. Questions, billing requests, dispute notices, arbitration opt-outs, and other notices may be sent to support@airlinepilotprep.com. Electronic notice is effective when received, subject to any nonwaivable legal requirement.

Service description

AirlinePilotPrep provides independent interview-preparation resources for pilot and flight-attendant candidates. Features may include user-submitted interview reports, structured questions, airline information, study guides, preparation guidance, practice tools, analytics, and related resources. Availability and eligibility vary by airline, role, account, plan, data coverage, device, location, and development status.

Interview reports describe individual experiences as reported by contributors. They are not official airline materials and may be incomplete, outdated, disputed, or unrepresentative. AirlinePilotPrep is independent and is not affiliated with, endorsed by, sponsored by, or associated with any airline, aviation company, regulator, training provider, union, or employer.

No professional, aviation, or employment advice

The Service provides general interview preparation. It does not provide flight instruction, operational guidance, dispatch advice, regulatory advice, legal advice, employment advice, medical advice, or a hiring recommendation. Do not use the Service to operate an aircraft, satisfy a checklist, determine regulatory compliance, make a safety-critical decision, or respond to an emergency.

Verify technical, regulatory, contractual, medical, and airline information through current official sources and qualified professionals. Your training, applications, interviews, decisions, and conduct remain your responsibility.

Accounts, security, and plan scope

You must provide accurate information, keep it current, maintain control of your credentials, and promptly report suspected unauthorized access. Accounts and paid access are personal and may not be shared, transferred, rented, sold, or sublicensed. You are responsible for activity conducted through your account unless applicable law provides otherwise.

A plan may be limited by candidate role, airline, number of airlines, question allowance, device, or another scope shown before purchase. Pilot and flight-attendant content are separate databases. If the Service tells you that a role or airline selection becomes fixed or locked after purchase or selection, you accept that restriction. A locked selection is not exchangeable merely because your application, interview, employer preference, or plans change.

We may require authentication, device permissions, supported software, or additional verification. We may refuse registration, merge duplicate accounts, correct obvious errors, or restrict an account to protect the Service or other users.

Paid services and prices

Paid features may be sold as subscriptions, upgrades, passes, or other purchases. The price, included access, taxes, billing cadence, renewal amount, expiration, plan scope, and other material purchase terms shown immediately before you authorize payment control that transaction. Review those terms before purchasing. Prices may change prospectively. A price change does not alter a completed purchase.

Pilot subscriptions bill every 60 days. There is no setup, enrollment, or other one-time fee: the first charge is the same amount as each renewal charge. The amounts shown at checkout today are founding prices. The regular price is $79 every 60 days for The Black Binder All Access and $39 every 60 days for The Black Binder.

Flight attendant access is free. We do not sell a flight attendant subscription. A flight attendant account receives the flight attendant interview reports, study guide, and practice tools at no charge, and nothing renews or bills on that account.

Payments are processed by Stripe or another disclosed provider. You authorize the applicable charge and represent that you may use the payment method. We may correct pricing errors before fulfillment, refuse or cancel a transaction, suspend access after a failed or reversed payment, and collect taxes or fees required by law.

Except where checkout expressly says otherwise, paid access is not a free trial and does not include a satisfaction, hiring, or interview guarantee. A discount, introductory price, preview, free account, or promotional account credit does not create a refund right.

Subscriptions, automatic renewal, and cancellation

A pilot subscription automatically renews every 60 days at the price shown at checkout until canceled. You authorize the first charge and each renewal charge at the disclosed amount, plus applicable taxes. The first charge and every renewal charge are the same amount; no separate fee applies to the first period. Renewal dates may shift slightly for payment processing or plan changes. Flight attendant access is free and never renews or bills.

You may cancel through the billing portal available from your account. If the portal is unavailable, contact support before the next renewal and include your account email. Cancellation stops future renewal charges and takes effect at the end of the current 60-day billing period. You retain the paid access included in that period until it ends unless your account is suspended or terminated for cause.

You must cancel before the renewal charge is processed to avoid the next charge. Cancellation, nonuse, removal of an app or shortcut, unsubscribing from email, a changed interview date, an airline decision, or an account-deletion request does not retroactively reverse a charge already incurred. Unless required by law or expressly approved by us, cancellation does not create a refund or prorated credit for the current period.

Plan allowances, airline selections, question allowances, and other recurring benefits may reset, expire, or change at the end of a 60-day billing period as disclosed with the plan. We may retry failed payments, ask you to update a payment method, restrict paid features, or end the subscription. Nothing in this section limits a cancellation, renewal-notice, or refund right that applicable law does not allow a customer to waive.

Refund policy and billing corrections

General rule. Except where required by law or expressly stated at checkout, all purchases are final and nonrefundable. AirlinePilotPrep does not provide refunds or prorated credits merely because you cancel, do not use the Service, forget to cancel, purchase the wrong role or plan, lock the wrong airline, change airlines, reschedule or lose an interview, receive an airline decision, dislike the content, or obtain a result different from what you expected.

Subscriptions. Canceling a subscription stops future renewals. It does not refund the current paid period or a renewal charge processed before cancellation. Unsubscribing from email or notifications does not cancel a subscription. A refund is available only where required by law or expressly stated at checkout.

Duplicate, incorrect, or unauthorized charges. Contact support promptly if you believe a charge was duplicated, calculated incorrectly, or unauthorized. Include your account email, charge date, amount, and enough information to investigate, but do not send full payment-card details. We may require reasonable verification. Nothing in these Terms limits rights that cannot be waived under payment-card rules or applicable law.

Refund processing. An approved refund is normally returned to the original payment method. Processing time depends on the payment provider and financial institution. We may revoke access or benefits associated with a refunded or reversed transaction. Promotional account credits, referral rewards, contribution rewards, discounts, and complimentary access have no cash value and are not refundable.

Company-initiated termination. If we terminate paid access for breach, fraud, abuse, charge reversal, security risk, or another cause permitted by these Terms, no refund is due except where required by law. If we permanently discontinue a paid service for our convenience before the end of a prepaid access period, we may provide continued substitute access, a reasonable replacement benefit, or a prorated refund, subject to applicable law.

How to request review. Contact support promptly with the account email, plan, affected airline, charge information, and a description of the issue. We may review billing, access, and usage records. Nonwaivable consumer cancellation and refund rights remain unaffected.

Referral program

We may operate a referral program. Participation is voluntary and discretionary. Where the program is open and you enroll, this section applies in addition to the rest of these Terms. Nothing here obliges us to open, continue, or reopen the program.

A person who creates a new account from your referral link receives 20% off the first billing period of their first paid subscription. You receive 20% of each payment we actually collect from that account for its first 12 billing periods. Commission is calculated on the amount collected after the referral discount, not on list price and not on profit. Commission stops after the 12th billing period; later renewals earn nothing.

Every commission is held for 30 days after the payment that produced it clears, and nothing is payable during the hold. If that payment is refunded, charged back, disputed, or otherwise reversed, in whole or in part, the commission is reversed. If it was already paid to you, we may offset it against later commissions or ask you to return it.

You may not refer yourself, open a second account to use your own code, or apply your code to an account you control. A code cannot be applied to an account that already holds or has ever held a paid subscription. We may refuse, void, or reverse a referral that we reasonably determine involves self-referral, an account you control, purchased or misleading traffic, unsolicited bulk messaging, or any other conduct that misrepresents the Service or this program. Do not present yourself as an employee, agent, or partner of the Company.

We may suspend or close a referral account at any time, including for a suspected breach of this section. Suspension stops new referrals and stops payouts. Commissions already accrued are held rather than cancelled and become payable again if the account is reinstated. Commissions attributable to conduct described above may be voided.

Payouts are made through Stripe Connect. You must complete Stripe's onboarding, including identity and tax information, before any commission can be paid, and Stripe's own terms apply to your connected account. Tax forms for amounts paid to you are handled through Stripe. You are responsible for the tax on what you receive. You participate as an independent person, not as an employee, agent, joint venturer, or partner of the Company.

You will not learn who joined on your link. The program reports counts and money totals only. Do not attempt to identify a referred person and do not represent that you can. We may change the rates, the number of earning periods, the hold, or any other term of this program prospectively; a change does not alter a commission that has already accrued.

User submissions and required permissions

"Submission" means any interview report, question, answer, comment, correction, transcript, audio, document, feedback, or other content you provide. You retain ownership of original material you create. You represent and warrant that you have the rights needed to submit it and that doing so does not violate any NDA, employment agreement, airline rule, law, privacy right, publicity right, trade-secret right, copyright, or other third-party right.

Do not submit confidential, export-controlled, security-sensitive, proprietary, unlawfully recorded, or personally identifying information about another person. You are solely responsible for reviewing and redacting a Submission before sending it.

Submission license, anonymity, and moderation

You grant the Company a worldwide, nonexclusive, sublicensable, transferable, royalty-free license to host, store, reproduce, structure, categorize, edit for clarity, redact, anonymize, translate, format, display, distribute, analyze, and otherwise use your Submission to operate, secure, improve, market, and develop the Service. This license includes creating structured questions, summaries, analytics, and derivative formatting from a Submission.

The license survives account closure for content already integrated into the Service, backups, moderation records, deidentified analytics, dispute records, and legal compliance. We may reject, remove, correct, merge, redact, delay, or decline to publish any Submission. Publication and contributor rewards are discretionary and are not guaranteed.

Public submission displays are designed not to show the contributor's account identity. We do not promise absolute anonymity against every inference, data incident, lawful demand, technical failure, or unusual fact pattern. We may retain and use account identity internally for moderation, security, rewards, support, and legal compliance as described in the Privacy Policy.

Intellectual property and database protections

The Company and its licensors own the Service software, design, branding, selection, coordination, arrangement, categories, moderation work, original text, audiovisual output, and other protectable materials. Facts and user-owned material remain subject to applicable law, but access does not grant you ownership of the database, compilation, or Service.

We grant you a limited, revocable, nonexclusive, nontransferable right to use the Service for your own lawful interview preparation during the applicable access period. Except where law expressly permits otherwise, you may not reproduce, republish, sell, distribute, publicly display, create a substitute database from, or make commercial use of Service content without written permission.

Prohibited conduct

You may not:

• Share, resell, rent, transfer, or sublicense an account or paid access.
• Scrape, crawl, bulk-download, index, harvest, or automatically collect Service content or user information.
• Use Service content, transcripts, feedback, questions, or data to train, fine-tune, benchmark, evaluate, or build an AI model, competing product, interview database, or substitute service.
• Circumvent a paywall, usage limit, expiration, access control, moderation control, security measure, or technical restriction.
• Reverse engineer, probe, scan, test, overload, interfere with, or exploit the Service without prior written permission, except to the limited extent a restriction is prohibited by law.
• Upload malware, impersonate another person, commit fraud, harass, infringe rights, submit illegal content, or misuse payment systems.
• Attempt to identify, contact, expose, or retaliate against an anonymous contributor.
• Use the Service or a Submission to violate an NDA, employer rule, airline policy, contract, law, or third-party right.

These restrictions do not prohibit an honest consumer review, lawful report to a regulator, protected whistleblowing, or another activity that applicable law protects. A review may not disclose confidential information, impersonate someone, or misuse our intellectual property.

Third-party services

The Service relies on third parties for payments, authentication, databases, hosting, analytics, email, speech synthesis, and other functions. Their terms and privacy practices may apply separately. Third-party products can change, fail, limit access, or stop operating. To the extent permitted by law, the Company is not responsible for an independent third party's acts, omissions, content, security, or availability.

Links to outside sites are provided for reference and do not imply endorsement, affiliation, accuracy, or continued availability.

Copyright complaints

If you believe material on the Service infringes your copyright, send a written notice to support@airlinepilotprep.com containing: your signature; identification of the copyrighted work; identification and location of the material; your contact information; a good-faith statement that the use is not authorized; and a statement under penalty of perjury that the notice is accurate and you are authorized to act. We may forward the notice and remove or restrict material while reviewing it.

A person whose material was removed may send a legally sufficient counter-notice. Knowingly submitting a false infringement notice or counter-notice may create liability. This section describes our notice process and does not represent that a designated DMCA agent has been registered unless the United States Copyright Office directory confirms that registration.

Service changes, suspension, and termination

We may change, test, add, remove, limit, suspend, or discontinue any feature, content source, airline, plan, provider, or part of the Service. We do not guarantee uninterrupted operation, permanent storage, a minimum quantity of reports, or continued support for a device or provider.

We may investigate conduct and suspend or terminate access for a breach, suspected fraud, security risk, legal requirement, payment failure, abuse, repeated low-quality or false submissions, or risk to the Service or others. You may stop using the Service at any time. Sections that by their nature should survive termination remain in effect, including payment obligations, licenses, restrictions, disclaimers, liability limits, indemnity, and dispute terms.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." THE COMPANY AND ITS AFFILIATES, MEMBERS, MANAGERS, PERSONNEL, CONTRACTORS, LICENSORS, AND PROVIDERS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, QUIET ENJOYMENT, AND RESULTS.

WE DO NOT WARRANT THAT THE SERVICE, A SUBMISSION, AIRLINE INFORMATION, AUDIO, OR RECOMMENDATION IS CORRECT, COMPLETE, CURRENT, ERROR-FREE, OR SUITABLE FOR YOU. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THIS SECTION MAY NOT APPLY TO YOU.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, MEMBERS, MANAGERS, PERSONNEL, CONTRACTORS, LICENSORS, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF DATA, REVENUE, PROFITS, OPPORTUNITY, REPUTATION, EMPLOYMENT, OR USE; OR THE COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID THE COMPANY DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits apply even if a remedy fails of its essential purpose and even if we were advised that damage was possible. They do not limit liability that cannot legally be limited, which may include certain liability for fraud, intentional misconduct, gross negligence, personal injury, or statutory consumer rights depending on applicable law.

Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless the Company and its affiliates, members, managers, personnel, contractors, licensors, and providers from third-party claims, losses, liabilities, judgments, penalties, damages, costs, and reasonable attorneys' fees arising from your Submission, your account misuse, your unlawful conduct, your infringement of a right, or your breach of these Terms. We may control the defense and settlement of a covered claim, and you will reasonably cooperate. You may not settle a claim that imposes liability or admissions on an indemnified party without written consent.

Informal dispute resolution

Before starting arbitration or a court action, the claimant must send an individual written dispute notice to support@airlinepilotprep.com. The notice must include the claimant's name and account email, a description of the facts and legal basis, the requested relief, and enough information to evaluate the claim. The parties will attempt in good faith to resolve the dispute for 30 days after a complete notice is received. Applicable limitation periods are tolled during that 30-day period where permitted by law.

This informal process is a condition precedent to arbitration or litigation unless a court finds that requiring it would be unlawful for the particular claim. Either party may seek temporary relief when necessary to prevent imminent harm while the process continues.

Binding individual arbitration and class-action waiver

Except for a claim eligible for small-claims court, a request for temporary or injunctive relief protecting intellectual property, confidential information, or Service security, and any claim that applicable law does not permit to be arbitrated, you and the Company agree to resolve every dispute arising from or relating to these Terms, the Service, marketing, a purchase, or the parties' relationship through final and binding individual arbitration.

The Federal Arbitration Act governs this section. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect. Information is available at adr.org/consumer. A single neutral arbitrator may award the same individual relief a court could award. The proceeding may occur by video, telephone, documents, or in person in your county of residence, as the rules and arbitrator permit. Fee allocation follows the AAA rules and applicable law.

YOU AND THE COMPANY MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT COMBINE CLAIMS OR AWARD RELIEF FOR ANYONE OTHER THAN THE INDIVIDUAL CLAIMANT, EXCEPT WITH THE WRITTEN AGREEMENT OF ALL AFFECTED PARTIES.

If AAA is unavailable or declines to administer a compliant arbitration, the parties will select a comparable administrator or ask a court to appoint an arbitrator under the Federal Arbitration Act. If the individual-action restriction is finally held unenforceable for a particular claim or requested remedy, only that claim or remedy will proceed in court after arbitrable matters are completed, to the extent permitted by law.

Arbitration opt-out

You may opt out of the arbitration agreement and class-action waiver by emailing support@airlinepilotprep.com within 30 days after you first accept these Terms. Use the subject "Arbitration Opt-Out" and include your full name, account email, and a clear statement that you opt out of arbitration. An opt-out applies only to the person and account identified, does not affect any other part of these Terms, and does not cancel a purchase or account. An opt-out received after 30 days is ineffective unless applicable law requires otherwise.

Governing law and courts

Georgia law governs these Terms and nonarbitrable disputes, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs arbitration. Nonwaivable consumer law in your home jurisdiction remains applicable where required.

For a dispute that is not subject to arbitration, you and the Company consent to exclusive jurisdiction and venue in a state court with jurisdiction in White County, Georgia, or the United States District Court for the Northern District of Georgia. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES A JURY TRIAL FOR A DISPUTE THAT PROCEEDS IN COURT.

Changes to these Terms

We may update these Terms to reflect legal, operational, security, billing, provider, or Service changes. The updated version will show a new last-updated date. We will provide additional notice or obtain renewed consent when required by law. Continued use after an update becomes effective constitutes acceptance where legally permitted.

A material dispute-resolution change will not retroactively alter a claim that accrued before the change where applicable law requires consent. If you do not agree to updated Terms, stop using the Service and cancel recurring access before the next renewal.

General provisions

• These Terms, the Privacy Policy, and transaction-specific terms shown at checkout are the entire agreement about the Service. A transaction-specific term controls only that transaction if it expressly conflicts with these Terms.
• If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will stay effective, subject to the specific arbitration severability rule above.
• A failure to enforce a provision is not a waiver. A waiver must be written and applies only to the stated instance.
• You may not assign these Terms without our written consent. We may assign them in connection with a reorganization, financing, sale, merger, transfer of the Service, or operation by an affiliate or successor.
• We are not liable for delay or failure caused by events beyond reasonable control, including provider outages, internet failure, labor disputes, natural events, government action, war, civil unrest, epidemics, or utility failure.
• Electronic communications, records, and signatures satisfy legal writing requirements to the extent permitted by law. Headings are for convenience and do not limit a provision.
• Nothing creates employment, agency, partnership, fiduciary, or joint-venture status between you and the Company. There are no third-party beneficiaries except indemnified parties as to the indemnification provision.

Contact

Contact Stavros Group LLC at support@airlinepilotprep.com. Include the account email and enough detail to identify the issue.