Who we are and what this covers
AirlinePilotPrep is operated by Stavros Group LLC, a Georgia limited liability company ("we," "us," "our"). This policy explains how we handle personal information when you visit airlinepilotprep.com, create an account, purchase access, submit interview reports, or contact us. Read it together with our Terms of Service. By using the service you acknowledge the practices described here.
Information we collect
We collect only what is needed to run the service.
- Account. Email address, a hashed password when you sign up with a password, and any phone number you choose to add. If you sign in with Google or Facebook, we receive the email and basic profile information those providers share with us. We never receive your password for those services.
- Billing. Purchases are processed by Stripe. We store the plan you chose, its status and renewal dates, and Stripe customer and subscription identifiers. Card numbers are entered directly with Stripe and never reach our servers.
- Submissions. Interview reports you submit, including the airline, interview date and format, questions, and any notes you include. Do not include your name, employee numbers, or other identifying details in a report.
- Study activity. Airlines you follow, questions you flag or mark as mastered, practice and drill progress, settings, and the access history needed to apply plan limits.
- Support and referrals. Messages you send us, support tickets, and, where a referral program is offered, the referral codes and payout details you provide.
- Technical data. IP address, browser and device type, pages viewed, timestamps, and server logs collected automatically to keep the service secure and working.
How we use information
- Provide, maintain, and secure your account and purchased access.
- Process payments, renewals, refunds, and billing corrections.
- Apply plan limits and free-tier allowances, and prevent sharing or scraping of paid content.
- Review, organize, categorize, and moderate submitted reports so they can be published anonymously in the database. This uses a combination of automated tools and human review by our staff.
- Send transactional email such as sign-in links, receipts, and account notices, and, only if you turn them on, airline activity notifications. You can turn notifications off at any time from your account.
- Respond to support requests and resolve disputes.
- Detect, investigate, and prevent fraud, abuse, and security incidents.
- Understand aggregate usage so we can improve the service. We do not build advertising profiles.
- Comply with law and enforce our Terms of Service.
Submitter anonymity
Public pages never display a submitter's name, email, account identifier, or profile. Published reports are shown without any link to the account that submitted them. Submitter identity is visible only to the submitter on their own dashboard and to authorized staff for review, moderation, fraud prevention, and support. This separation is enforced in our database access rules as well as in the application. We will not disclose who submitted a report to an airline, employer, or other third party except where required by law.
When we share information
We do not sell personal information and we do not share it for cross-context behavioral advertising. We share information only as follows:
- Service providers. Companies that process data on our behalf and under contract, for hosting and infrastructure, authentication and database services, payment processing, transactional email delivery, privacy-focused site analytics, and audio playback of study content. They may use your information only to provide those services to us.
- Legal and safety. When required by law, subpoena, or court order, or when necessary to protect the rights, safety, or property of our users, the public, or the company.
- Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. This policy continues to apply until it is changed under the section below.
- With your direction. When you ask us to share information or publish content.
Cookies and similar technologies
We use strictly necessary cookies to keep you signed in, protect against request forgery, and remember basic preferences such as your selected role. Our site analytics are cookieless and aggregate; they do not track you across other websites. We do not use advertising cookies. You can clear or block cookies in your browser, but signed-in features will not work without them.
How long we keep information
We keep account information for as long as your account is open. Billing records are kept as required for tax, accounting, and dispute purposes. Server logs are kept for a limited period for security. When you delete your account, we delete or anonymize your personal information within a reasonable time, except where retention is required by law or to resolve an open dispute.
Published interview reports are already anonymous. When an account is deleted, its reports may be retained in that anonymous form so the database stays complete for other members. The retained content is no longer connected to you.
Security
We use encryption in transit, row-level access controls in our database, restricted staff access, and reputable infrastructure providers to protect information. No system is completely secure. If we learn of a breach affecting your personal information, we will notify you as required by law.
Your choices and rights
Depending on where you live, you may have the right to access, correct, download, or delete your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. We honor these requests for all users regardless of location.
- Update your email, phone number, notifications, and password from your account page.
- Manage or cancel a subscription from the billing portal linked in your account.
- Request a copy or deletion of your data by emailing support@airlinepilotprep.com from the address on the account. We may verify your identity before acting.
We do not discriminate against you for exercising these rights. If you are in the European Economic Area or United Kingdom, our legal bases for processing are performance of our contract with you, our legitimate interests in operating and securing the service, your consent where requested, and legal compliance. You may also lodge a complaint with your local data protection authority. We do not respond to browser Do Not Track signals because we do not track users across sites.
Children
The service is for adults preparing for airline hiring. You must be at least 18 to create an account. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
Where data is processed
We are based in the United States and our providers store and process data in the United States. If you use the service from elsewhere, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.
Changes to this policy
We may update this policy as the service changes. The effective date at the top shows the current version. For material changes we will give notice by email or in the app before the change takes effect. Continued use after the effective date means you accept the updated policy.
Contact
Privacy questions and requests: Stavros Group LLC, support@airlinepilotprep.com.